Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day-to-day operations.
Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
Ensure supplies are ordered for each job.
Assist with quoting, project management, materials purchasing and quality checks.
Ensure correct job numbers are used and that time records are correct.
Provide oversight and check job estimates.
Manage inward goods, checking quantities, dispatching goods.
Regularly report progress on each job and quickly communicate delays or concerns with your immediate Manager and Operations Manager.
Report on work force overruns or shortfalls.
Act as a technical adviser on key projects and other areas of the business as requested.
Work with the Sales Teams, Managers, and operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure
information is accurate. This will be managed by the planner that reports to you.
Identify client’s needs and explain/demonstrate operational services to them, which may involve technical descriptions of products and the way they may be used.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Work with the Sales Teams and Managers to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Any complaints must
be tracked on our CAR system from being raised to being closed to the customer satisfaction
Discuss with team to identify appropriate course of action.
Develop and implement systems to record, file and store information pertaining to client enquiries.
Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role
model appropriate technical skills.
Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
Promote a Health and Safety culture within the business.
Management Experience – min 10 years
The successful candidate will be a qualified Fitter and Turner or Millwright with appropriate no less than 5 years workshop experience.
The successful candidate will have no less than 5 years supervisory or staff management experience in a technical / workshop field.
CAD drawing skills are an advantage but not essential
Project management experience
People management skills
Computer literacy with Microsoft Office including Outlook, Word and Excel
SYSPRO will be an advantage
Quality and productivity focused
You will be responsible to travel with sales staff to clients from time to time as long as it does not interfere with the valve repairs, where you will assist them in promoting the
services provided by the service center. Sales targets for valve repairs remains with the sales department.
You will be required from time to time to visit customer sites for support and for seeking additional repair work.
The typical industries that you will deal with are contractors, chemical, refining, contractors, mining, power generation, pulp & paper, iron & steel and mineral separation.
The targets are based on clients allocated, industries as well as historical targets and business internally from client
Handle all, technical backup for valves in the workshop or that have been supplied to clients and act accordingly. These must all be recorded on Syspro CRM. Once special
repair section is created.
Additional objectives will be set in consultation with you.
Valve & Automation is accredited 1S09001:2000. You are required to read all procedures and assist in creating work instruction pertaining the workshop activities.
You must familiarize yourself with the various internal and external sales functions.
Specific staff handle internal sales support function, expediting and most administration functions.
You must ensure that you are very familiar with all the products supplied by client
Automation within a reasonable time. This requires that you spend a significant amount of time studying the products to become very knowledgeable. Knowledge of all products,
literature and specifications is required so that you are able to answer customer queries efficiently and accurately and assist with the correct selection of equipment thereby
ensuring that you secure more orders