RESPONSIBILITIES
Product/industry knowledge and networking
Remain up to date with applicable events and trends in the automation industry
Build relationships with key people in the industry
Remain up to date with the various competitors in the market
Attend and/or participate in relevant conferences/workshops/roadshows as identified and when required to build clientele and network at such events
Achieve targets with regards to signing up new clients
Identify and attract potential clients for iFings
Develop and present satisfactory demos to potential clients
Ensure business proposals are set up correctly and sent out within 24 hours of receiving the request
Draft and issue approved licence agreements/contracts for new clients
Account management of all iFings clients and maintenance of stakeholder relationships
Maintain all aspects of client relationships to ensure they remain regular, satisfied clients
Ensure all client issues are resolved within the agreed SLA timeframes
Keep clients up to date with any improvements or updates within iFings
Ensure client’s expectations are met with all relevant iFings stakeholders
Maintain all supplier relationships to ensure deliverables are met, best prices are given and a high level of service delivery is maintained
Maintain all internal relationships by ensuring SLAs are up to date and expectations are managed
Ensure administration around all POCs is completed before POC starts, and throughout the process
Create and maintain the Customer Relationship Management portal with regards to leads and accounts as well as other relevant sales activities
Ensure administration around demos is completed
Ensure sufficient promotional stock levels are maintained
Ensure all documentation and deadlines are met for the various advertising trade shows
Ensure all documentation and deadlines are met for the various advertising sites
Keep hardware/software licence fee costings up to date
Ensure clients receive suitable quotes for services delivered
REQUIREMENTS
Grade 12 or equivalent certificate essential
Degree or diploma in Mechanical/Electrical/Mechatronic Engineering will be highly advantageous
Minimum of 2 years’ experience in a client-facing role
Sales/account management experience highly advantageous
Must have experience working at management and ExCo level
Experience working in a fast-paced and high-pressure environment
Own reliable transport and willing to travel for business purposes
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