SPECIALIST SALES FIELD TECHNICAL – WESTERN CAPE – CAPE TOWN
KEY JOB FUNCTIONS:
A vacancy reporting to the Regional Technical Manager exists in the Technical Services Department which forms part of Customer First Division.
KEY PERFORMANCE AREAS:
➢ Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
➢ Gather and analyse product problem information and data and submit Techshare reports as well as PFR`s (Product Feedback Reports).
➢ Assist dealers with technical and customer queries.
➢ Ensure dealer complies with Warranty rules to avoid redebits and rejections.
➢ Manage the policy budget provided for out of warranty on known technical problems correctly.
➢ Ensure that the budget is adhered to.
➢ Manage special service campaigns/recalls to achieve set company targets.
➢ Assist CCC (Customer Call Centre) with customer complaint resolution.
➢ Regular scheduled dealer and fleet owner visits.
➢ Maintain job related administration functions and records.
QUALIFICATIONS AND EXPERIENCE:
➢ NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma.
➢ Automotive Trade Test Diploma (Technical Diploma) – Qualified Technician.
➢ Working experience as a qualified automotive technician.
➢ Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
➢ Relevant experience in the technical and retail environment of the motor industry would be an advantage.
➢ Fully computer literate including literacy Lotus Notes, MS Office and outlook.
➢ Report writing skills are a requirement.
➢ A minimum of five years technical experience on Lexus models would be an advantage.
➢ Will be required to travel.
COMPETENCIES:
➢ Technical knowledge and skills
➢ Planning and organizing
➢ Information monitoring
➢ Customer focus and service orientation
➢ Self-management
➢ Financial management and control
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