Ensure that assigned infrastructure at the client site is congured, installed, tested and operational
Perform necessary checks, apply monitoring tools and respond to alerts
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with
the required level of detail
Assist in analysing, assigning and escalating support calls
Investigate third line support calls assigned and identify the root cause of incidents and problems
Report and escalate issues to 3rd party vendors if necessary
Provide onsite technical support to clients and provide eld engineering services to clients
Expected to take ownership of relevant technologies according to domain or specialization.
Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Proactively identify opportunities for work optimization including opportunities for automation
REQUIREMENTS
Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work
experience)
• Network +
• Security +
• Cisco CCNA
Higher certications in the owing key vendors…
o Fortinet – NSE 5 minimum
o Cisco – CCNP
o Palo Alto – PCNSA
o Checkpoint CCNP
Advantageous Certications:
Up to date and relevant ITIL certication
Industry certications (CISM, CISSP etc.)
Cisco Certied Internetwork Expert – Routing and Switching (CCIE)
Cisco Certied Network Professional – Wireless (CCNP)
Cisco Certied Internetwork Expert – Security (CCIE-S)
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