SENIOR NETWORK ENGINEER – CAPE TOWN – WESTERN CAPE

RESPONSIBILITIES

Proactively monitors the work queues.
Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
Update incident and change tickets with resolution tasks performed
Identify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a
timely manner. Capture all required and relevant information for immediate resolution
Provide second level support to all incidents, requests and identify the root cause of incidents and problems
Communicate with other teams and clients for extending support
Execute changes with clear identication of risks and mitigation plans to be captured into the change
record
Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to
management
Work with automation teams for effort optimization and automating routine tasks
Establish monitoring for client infrastructure
Identify problems and errors before they impact a client’s service
Lead and manage all initial client escalation for operational issues.
Contribute to the change management process by logging all change requests with complete details for
standard and non-standard including patching and any other changes to Configuration Items.
Ensures all changes are carried out with proper change approvals
Plan and execute approved maintenance activities

REQUIREMENTS

Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing
circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and create a
positive client experience throughout the total client journey.
Knowledge of Enterprise Wi-Fi technologies
Knowledge of Cisco Identity Services Engine (ISE) & TACACS
Knowledge of Enterprise Monitoring (Spectrum, Cisco Prime)
Knowledge of incident management systems
Moderate years of relevant managed services experience
CCNP
CCNA,
Senior Network Engineer
23 Bree Street, Cape Town City Centre, Cape Town, South Africa
Wireless,
Riverbed,
ISE,
Cisco
ACI,
High level of troubleshooting