Provide end-user training and support for Office 365.
Resolution ownership of technical challenges for O365 projects and the technical escalation point for the implementation teams.
Work with solution teams to develop offerings and assist as a solutions architect for new business opportunities and proposals.
Provide guidance across the Microsoft Platform.
Work collaboratively with internal stakeholders to maximize Office 365 functionality and user experience.
Leading work-streams on transformational programs and ensuring conformance to agreed design standards, methods, and tools, including
prototyping new tools and applications where appropriate.
Stay current on Office 365 features and capabilities, including new features, functionality and participate in roadmap creation
through the IM Demand Management process.
Help coordinate the intake/demand/request management process into the Microsoft 365 platform.
Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans.
Help build enablement strategies to support collaboration standards, policies, and best practices.
Participate in the life cycle management of the
Microsoft 365 platform
Relevant tertiary qualification in Computer Science or a related technical field.
Desired Certifications: Microsoft Office 365
Certifications, Microsoft Azure Certifications.
Office 365: SME for applications across the Office 365
Stack such as OneDrive for Business, SharePoint Online, Exchange Online,
Microsoft Teams, Yammer, Ofice Suite, Power Automate, Power Apps, etc.
Implementation-level experience working with and supporting Office 365 in a mid to large organization.
A combination of education and experience providing equivalent knowledge.
The specialist will be the O365 Subject Matter Expert within the Enterprise Infrastructure COE team responsible for delivering
training and support on O365 solutions.