Works hand in hand with the Head of Departments to oversee the daily operations of
Meet with the General Manager as required and update on the Lodge’s operation.
To be readily available to deal with all guest queries and complaints. Responding to
complaints to be dealt with in a pleasant, constructive manner always, using the
feedback as a learning experience and platform for constructive discussion.
Ensure lodge property standards are upheld and maintained.
Ensure the stock control, stock take, and requisition procedures are strictly followed
according to par levels and company standards, ensuring accuracy.
To ensure that the department operational budgets are strictly adhered to.
To review monthly forecasts and schedule resources accordingly.
Maintain discipline in the departments according to company standards, address deviations
according to disciplinary company standards.
Ensure adherence and understanding to Fire, Hygiene and Health and Safety (OHS)
REQUIREMENTS – QUALIFICATIONS AND SKILLS
Grade 12 and a Diploma in Hospitality Management.
Valid code 10 driver’s license.
Sound experience in Hospitality-Private Game Lodge environment, and at least 5 years
minimum experience in a similar position.
Sound Knowledge of MS Office Suite (Administration and Financial Competence)
Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food
and Beverages (HK & FB).
Strong leadership and management skills with excellent Communication skills and very well
Confident team Player with positive attitude, enthusiasm, and emotional control (People
skills-tolerance, patience, and care.