Product / industry knowledge and networking
Remain up to date with applicable events and trends in the HR, training and eLearning industry.
Build relationships with key people in the HR, Training and eLearning industry.
Remain up to date with the various competitors in the market.
Attend and / or participate in relevant conferences / workshops / roadshows as identified and when required to build clientele and network at such events.
Attend relevant training identified as and when required
Achieve targets with regards to signing up new clients
Identify and attract potential clients for the Lesson Desk platform
Identify and attract potential content partners for the Lesson Desk content library
Develop and present satisfactory demos to potential clients
Ensure business proposals are set up correctly and sent out within 24 hours of receiving the request
Draft and issue approved license agreements / contracts for new clients 3. Account Management of all Lesson Desk Clients and maintain stakeholder relationships
Maintain all aspects of client relationships to ensure they remain regular, satisfied clients
Ensuring all client issues / problems are resolved within the agreed SLA timeframes
Keep clients up to date with any improvements or updates within Lesson Desk and / or any new content available for use through written updates as well as by issuing training manuals.
Ensure client’s expectations are met with all relevant Lesson Desk stakeholders
Maintain all supplier relationships to ensure deliverables are met, best prices given and a high level of service delivery is maintained.
Maintain all internal relationships by ensuring SLA’s are up to date and expectations are managed.
Assist clients with an analysis of their HR and training needs.
Provide clients with assistance on the development and creation of quality content and assessments aligned with their business requirements alongside the Learning Strategist. Assist clients with any ongoing training needs related to the use of the Lesson Desk platform subsequent to the initial training needs evaluation.
Work closely with all stakeholders in the creation of identified training content which includes video scripts, voice over recordings, storyboards and video creation.
Identify and maintain suitable generic training content for the Lesson Desk content library.
Ensure that training content conforms to the requirements of the relevant training authorities, clients and / or relevant legislation.
Ensure appropriate quality checks are performed on Lesson Desk content prior to it being released to clients for use.
Ensure clients and / all new users receive appropriate training on the use of the Lesson Desk Platform as well as how to effectively use the reporting tools.
Ensure administration around all POCs is completed before POC starts, and throughout the process
Ensure administration around demos is completed
Ensure sufficient promotional stock levels are maintained.
Ensure clients receive suitable quotes for services delivered with regards to training content and the use of the Lesson Desk Platform
Grade 12 or equivalent certificate essential
Degree or Diploma in HR / Training and Development will be highly advantageous
Minimum of 5 years’ HR and / or Training and development experience essential
Sales / account management experience essential
Show a clear understanding of the content creation process and assessment design
Must have experience working at management and Exco level
Experience working in a fast-paced and high-pressure environment
Intermediate to advanced skills in Microsoft applications
Own reliable transport and willing to travel for business purposes