SPA ATTENDANT – WESTERN CAPE

JOB DESCRIPTION

As a Spa Attendant, you play a vital role in upholding our refined standard of hospitality and creating an environment where guests feel deeply cared for. You ensure that every treatment room, relaxation space, change room, and public spa area is prepared with intention, calm, and immaculate attention to detail.

Your work directly influences the emotional and sensory experience of our guests. Bound by our guiding principles—Take Accountability, Consider the Whole, Invite Feedback, Embody Professional Excellence, and Build on Lessons Learnt—your contribution enables a seamless and restorative wellness journey for every guest.

Our Spa is a sanctuary of thoughtful service, mindful connection, and quiet excellence. As a Spa Attendant, you uphold this essence in every action, ensuring that the environment reflects our mission:

“Restoring self through connection, through a human touch in the detail of professionalism.” REPORTING LEVELS

Second Level Superior:           Spa Manager/Assistant Spa Manager

First Level Superior:                Team Leader

This Position:                           Spa Attendant

RESPONSIBILITIES:

Treatment Room & Spa Environment Presentation

• Prepare, clean, and reset treatment rooms to Steenberg Spa’s luxury standards before and after every treatment.
• Ensure towels, linens, and amenities are replenished, neatly stored, and aesthetically presented.
• Maintain immaculate cleanliness of all spa spaces: relaxation lounge, bathrooms, change rooms, steam room/thermal areas (if applicable), corridors, and waiting areas.
• Handle cleaning chemicals and equipment safely and correctly.
• Participate in deep cleaning schedules and ensure equipment is well cared for.
• Ensure décor, aroma, lighting, and ambience align with Steenberg Spa setup guidelines and seasonal service standards.

Personalized Guest Experience

• Anticipate guest needs by maintaining a serene, welcoming, and unobtrusive presence.
• Observe and communicate guest preferences (tea choice, blanket preferences, relaxation area seating, etc.) to the supervisor or therapist team.
• Support wellness moments by preparing amenities such as infused water, refreshments, or special touches for celebrations.
• Uphold guest privacy and practice absolute discretion in all guest interactions, especially in change rooms and relaxation spaces.

Attention to Detail and Quality Control

• Conduct a final visual check of each treatment room and spa area before leaving it guest-ready.
• Report maintenance issues, damaged items, or unusual findings immediately and accurately.
• Monitor linen quality, replacing stained or worn linens promptly.
• Maintain consistency in aroma profiles, linen presentation, and treatment room setup.
• Deliver in-room spa amenities or room drops (hotel guests) with care, accuracy, and discretion.

Guest Interaction and Service

• Greet guests with warmth and professionalism, reflecting Steenberg’s calming and grounded hospitality style.
• Assist guests in navigating the spa—locker rooms, relaxation areas, pool pathways—ensuring clarity and comfort.
• Support therapists by managing guest flow during busy periods.
• Handle guest requests promptly and communicate any special arrangements to the Spa Manager or Front Office.

Health, Safety, and Hygiene Compliance

• Follow all hygiene, sanitization, and infection-control protocols, ensuring spaces meet five-star spa standards
• Ensure correct use, storage, and disposal of cleaning materials and spa waste.
• Support laundry processes including sorting, folding, pressing, and storing spa linens.
• Maintain a clean and organized back-of-house area, supply cupboards, and laundry spaces.

Efficiency and Time Management

• Prepare rooms within the required transition times without compromising quality or ambience.
• Prioritize tasks effectively during high occupancy or peak treatment schedules.
• Communicate room status and readiness to therapists and management in real time.
• Maintain a daily shift checklist and proactively complete all assigned tasks.
• Assist with opening and closing procedures, ensuring the spa is guest-ready at all times.

Team Collaboration & Communication

• Contribute to handovers, briefings, and daily operational discussions.
• Share observations, concerns, or guest feedback constructively and promptly.
• Welcome coaching; embrace learning and support improvements in procedures and standards.
• Assist other team members when required, ensuring a cooperative and solutions-focused environment.

Stock & Supply Handling

• Replenish and rotate spa stock (linens, amenities, consumables, refreshments).
• Check expiry dates and product quality for all guest-facing items.
• Support deliveries with accurate record-keeping and safe handling.
• Report discrepancies or low stock levels immediately.

Laundry Support and Linen Handling

• Assist in sorting, washing, drying, folding, and pressing guest laundry and hotel linens.
• Ensure proper handling of delicate fabrics and guest laundry items.
• Monitor laundry supplies and report shortages or equipment issues to supervisors.

Pool Area Cleanliness and Service

• Maintain order and cleanliness in spa pool or outdoor wellness areas.
• Ensure loungers, towels, umbrellas, and amenities are consistently refreshed and neatly presented.
• Assist guests with simple requests such as towel service or water.
• Assist guests with towel service or minor requests around the pool area when required.

Public Area Upkeep

• Clean corridors, staircases, restrooms, and other guest-facing areas as assigned.
• Ensure high-touch surfaces are sanitized regularly and public spaces remain clutter-free.
• Ensure that all public spaces of the hotel are immaculately clean, tidy, maintained and presented to standard.

Professional Excellence & Accountability

• Take ownership of tasks, ensuring all responsibilities are completed thoroughly and consistently.
• Maintain a polished, professional appearance and calm behaviour aligned with spa standards.
• Uphold all policies, procedures, and safety standards.
• Demonstrate integrity, reliability, and a proactive approach to preventing challenges or operational disruptions.
• Commit to ongoing personal and professional development, applying lessons learned to elevate guest and team experience.

JOB REQUIREMENTS

Minimum Education:              Grade 12

Additional Qualifications:       None

Minimum Work Experience:   1 – 2 years’ experience, preferable.