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Hospitality

SERVICE MANAGER – CAMPS BAY – WESTERN CAPE Full Time

Minimum requirements 

  • Matric
  • Food and Beverage /Hotel Management qualification advantageous
  • Previous experience in the same or similar position in 4/5 star property
  • Familiar with the duties and responsibilities for the Food and Beverage department
  • MS Office (Word, Excel and Outlook) essential
  • Opera experience advantageous
  • Micros experience advantageous

Duties and responsibilities 

  • Ensure that the service levels are maintained and sustained in the restaurants
  • Manage dining rooms
  • Communicate with service, kitchen and reception staff regarding special requests, events and guest needs
  • Respond efficiently and accurately to customer complaints
  • Organise and supervise shifts
  • Appraise staff performance and give feedback to improve productivity
  • Ensure compliance with safety and sanitation regulations
  • Control operational costs and identify measures to cut waste
  • Implement policies and protocols that will maintain future restaurant operations
  • Ensure all employees are working within the outlined operational standards
  • Report on financial performance, inventory and personnel
  • Produce management reports as required
  • Be familiar with the guest staying in the hotel
  • Upsell F&B, accommodation and tourism services
  • Inform all guests of current specials and upcoming events
  • Rostering
  • Training and testing of staff
  • Ensure stock control system is maintained
  • Do duty manager shifts
  • Sign off stock takes
  • Gratuity control and allocation
  • Micros day and report accounts to be balanced
  • Cash up

Job Overview

  • Job ID: 93056
  • Date Posted:
  • Location: Camps Bay
  • Job Title: SERVICE MANAGER – CAMPS BAY – WESTERN CAPE
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