RECEPTIONIST/ SWITCHBOARD OPERATOR (FTC)- WINELANDS

Job Description

Looking for a Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities:

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities, art & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls when required;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise.

Main requirements:

• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (word, excel, outlook);
• Strong organizational skills and attention to detail;
• Availability to work within Hospitality operating hours (e.g., evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Ability to work long hours without fatigue
• Must be well-presented and have an enthusiastic personality.