add_filter( 'create_job_application_notification_headers', 'job_applications_cc_email' ); function job_applications_cc_email( $headers ) { $headers[] = 'Cc:info@tych.co.za'; return $headers; }
Job Profile Summary
The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.
Job Description – Key Responsibilities:
Job Description – Knowledge and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Seasoned experience working with vendors and/or 3rd parties
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