GUEST ASSISTANCE-WESTERN CAPE-FRANSCHHOEK

Brief Description

Our client in the luxury hospitality industry is looking for a friendly, energetic, and professional Guest Assistant to join their team. This role is ideal for someone who enjoys working with people and is passionate about providing excellent guest service.

The Guest Assistant will help ensure guests have a smooth and enjoyable stay. This includes assisting with check-in and check-out, responding to guest requests, planning activities, and supporting the front desk operations.

Key Responsibilities

• Welcome guests and assist with smooth check-in and check-out processes
• Handle guest requests such as wake-up calls, restaurant reservations, transport bookings, and activity arrangements
• Provide information about the local area and available experiences
• Ensure all guest charges are correct and resolve any billing queries before check-out
• Respond quickly to guest concerns and escalate issues to the Manager on Duty when needed
• Assist with guest transport arrangements and luggage coordination
• Keep the reception area neat and professional at all times
• Answer calls, assist with guest enquiries, and direct calls to the correct departments
• Complete daily and weekly front desk reports
• Conduct regular checks of public areas to ensure they are guest-ready
• Report maintenance issues or service concerns promptly
• Follow all health and safety procedures
• Assist during emergencies to ensure the safety of guests and staff

Requirements

• Matric certificate
• Minimum of 2 years’ experience in Front Office operations within a luxury hotel environment
• Good knowledge of Property Management Systems
• Strong communication and interpersonal skills
• Professional, friendly, and guest-focused attitude
• Ability to remain calm and professional under pressure
• Strong attention to detail and a sense of urgency when assisting guests
• Ability to work shifts, including night shifts
• Team player with a positive attitude

Advantageous

• Tertiary qualification in Hospitality Management or Tourism
• Certificates in First Aid, Fire Fighting, or Health and Safety

Preference will be given to candidates living in Franschhoek or nearby areas.