HOTEL RESERVATIONIST- WESTERN CAPE

JOB DESCRIPTION

This position is responsible for the successful administration of reservations and administration. Provide friendly and responsive service over the phone and through emails, to create an exceptional experience for all of our guests and suppliers. Possess excellent communication and multitasking skills, a positive attitude and a strong work ethic.

KEY COMPETENCIES REQUIRED (SPECIFY AT LEAST 5)

• Excellent verbal and written communication skills
• Exceptional guest service and relationship-building skills
• Strong administrative and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Proficiency in Dineplan and Opera systems
• Problem-solving and decision-making ability
• Sales and upselling skills
• Ability to work independently and as part of a team

REQUIRED MINIMUM EDUCATION / QUALIFICATIONS AND WORK EXPERIENCE

• Minimum Education
• Matric
• Additional Qualifications
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Working knowledge of Dineplan
• Working knowledge of Opera PMS
• Telephone etiquette and customer service training
• Strong administrative and organizational skills
• Minimum Work Experience
• 1 year previous experience in this role