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Main responsibilities:
- Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
- Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
- Oversee all Guest Relations processes
- Assist in employee relations processes
- Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
- Attend morning meetings
- Able to compile the roster, roster management
- Set up and create training for all new recruited Guest Relations Officers
- Ensure that all guest queries are taken and processed in a speedy and efficient manner
- Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate
- Ensure attention to detail in all tasks given
- Ensure all Guest Relations Officers are trained on all aspects
Main requirements:
- Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
- Preferably 2 -3 years previous experience working at the front desk
- Passionate about the hospitality industry
- Excellent interpersonal- & communication skills, written and verbal.
- Ability to maintain a professional working relationship with all departments and across cultures and religions
- Able to deal with very distinguished clientele
- Must be well-presented
- Honesty, Flexibility and Accountability
- Friendly, helpful and outgoing
- Professional manner and attitude
- Natural warmth and friendliness
- Punctual & self-disciplined
- Extreme attention to detail
- Good basic computer & administration skills
- Flexible to work night shifts
