CELLAR DOOR AMBASSADOR (FTC)- WESTERN CAPE

Job Description

We are looking for a friendly and energetic Cellar Door Ambassador to join a busy wine tasting environment. The successful candidate will welcome guests, host wine tastings, and help run the cellar door sales area while creating memorable experiences for visitors.

This role is perfect for someone who enjoys working with people, has a passion for wine and hospitality, and can provide excellent customer service.

Main Responsibilities

1. Manage the Cellar Door Sales Area

• Welcome guests and host professional wine tastings
• Set up the tasting area before guests arrive
• Conduct cellar tours and provide information about wines
• Coordinate deliveries for local and international orders
• Perform daily stock counts of wine and packaging
• Ensure displays are neat and fully stocked
• Assist with events and wine shows

2. Sales and Revenue

• Provide friendly and professional service to all guests
• Build strong relationships with guests and visitors
• Handle guest questions and resolve any concerns
• Promote products and assist with wine club enquiries

3. Customer Care

• Act as an ambassador for the brand and create positive guest experiences
• Assist guests with bookings and information
• Handle feedback and complaints professionally
• Help attract new visitors and clients

4. Cleaning and Presentation

• Clear tables and tasting areas after guests
• Wash and polish wine glasses
• Keep shelves, counters, and store rooms clean and organised
• Ensure the tasting area always looks neat and welcoming

5. Cash Handling

• Process payments using cash, card, or POS system
• Assist with daily cash-up and handover procedures

6. Health and Safety

• Follow all workplace health and safety guidelines
• Ensure the tasting room is safe for guests and staff

Additional Information

• Must be comfortable standing for long periods
• Ability to work flexible hours, including events and weekends
• Must be able to work well in a team and maintain high service standards

If you are passionate about hospitality, enjoy working with guests, and want to be part of a dynamic wine environment, we would love to hear from you.

Minimum Requirements

• Matric (Grade 12)
• At least 1 year experience in wine sales or a similar role
• Wine or hospitality training (such as WSET or similar) will be an advantage
• Good communication and customer service skills
• Ability to work in a fast-paced environment

Key Skills

• Strong understanding of wine and wine tasting service
• Good numeracy and cash handling skills
• Excellent interpersonal and customer service skills
• High energy and enthusiasm
• Attention to detail
• Strong administration and organizational skills