BUTLER- WINELANDS

Job Description

Responsible for providing personalised, high-end service to guests and ensuring their stay is comfortable, seamless and memorable.

Key Responsibilities:

• Main contact with guests and hotel while guests staying at the hotel
• Meeting and exceeding guests’ expectations, from arrival to departure in all areas of their stay
• Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly
• Thinking out of the box to make guests’ stay exceptional
• Upselling of other group facilities and services including our affiliates
• Adhere to and maintain Health and Safety standards

Requirements:

• Degree or diploma in Hospitality
• Valid driver’s license
• Ability to work shifts and be flexible in other departments
• Exceptional attention to detail
• Ability to anticipate guests needs and exceed guests’ expectations
• Enthusiastic and passionate about guests, their needs and preferences
• Preference will be given to candidates from Franschhoek and neighbouring areas

Experience and Skills:

• Experience in a 5 star luxury hotel environment
• Excellent knowledge of Franschhoek area and surrounds
• Excellent interpersonal skills to be able to interact with all guests
• Excellent communication skills in English, both written and verbal
• Excellent knowledge of food and beverage
• Excellent general knowledge re news, general affairs, etc.
• Excellent track record in housekeeping, food and beverage, as well as butler duties
• Proven track record in hospitality management, especially dealing with guests
• Ability to be always courteous, calm under pressure and putting guests first