Provide technical support to end-users, incident responders, information security analysts, and
Address incidents in accordance with the appropriate incident management procedures; respond
promptly to all service requests in an accurate, timely manner; address incidents with a minimum of escalated support calls.
The ability to communicate effectively and provide solutions in a problem-solving manner is required.
Ability to handle multiple tasks simultaneously.
Managing the Incidents with the Desktop Support Team.
Ensure the Team meets SLA’s
Assist also with Desktop Technical Support
Daily Incident Checkpoint with Desktop team
Hands-on Technical Co-ordinator
At least 4 years of experience as an incident coordinator is preferred.
Team Leader Experience
Intermediate to advanced technical knowledge for Desktop support