Working in Guest Relations means your focus is to ensure that the needs and requests of the
Guests are met, and that each Guest has a memorable stay. This position has the responsibility of
dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to
Guests regarding accommodation, services, and activities, and will act as the Communications hub of the lodge, distributing information without delay to the relevant people and departments
KEY FOCUS AREAS
Perform the Reception functions related to all guest touch points, including interaction, hosting duties and administrative tasks.
Obtain all required reservation information prior to arrival, following up on arrival details on the day.
Meet and greet guest
Perform the guest arrival experience including all amenities, welcome and check-in.
Perform the guest departure experience, including payment of the account and obtaining keys where applicable, checks out lunch packs, and farewell.
Offer guest information regarding all service, accommodation, and facilities.
TEAM SUPPORT & PRODUCT KNOWLEDGE
Sound knowledge of the applicable priperty/company procedures for department.
Sound knowledge of MS Office suite and PANstrat.
Experience with the highest level of customer service in a luxury environment
Knowledge on the operation in-room equipment and appliances
REQUIREMENTS – QUALIFICATIONS AND SKILLS
Grade 12 (essential)
Qualification in hospitality (Advantageous)
Excellent communication skills
Excellent interpersonal skills
At least 6 months experience in a similar role