They are required to interact with clients on site to meet more complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant... read more →
RESPONSIBILITES Proactively monitors the work queues. Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA. Update tickets with resolution tasks performed... read more →
RESPONSIBILITIES Plan and manage implementation of processes and procedures in the Data Centre. Operational Optimization Operations Management and Technology Leadership Client Management and escalations Budget management Reporting and Metrics... read more →