BUSINESS ANALYST (IFQS) – EAST LONDON

Description

We are looking for talented Business Analysts to support with client Quality Survey based product.  This individual will be fully responsible for daily product operations and support.

The Job Requirements

  • Demonstrated ability to foster an environment for ideation, prototyping and production
  • General product environment coordination
  • Scrum management and general requirement management
  • Ticket and task prioritisation
  • Responsible for all ServiceNow related topics within the Shopfloor product scope
  • Requirement gathering, analysis and advising
  • Strong Project Management skills
  • Strong technical understanding of development principles and data integration
  • Observing technology trends and integrating them with upcoming solutions
  • Responsible for documentation
  • Responsible for setting up and managing first, second and third level support
  • Demonstrated business acumen to take a design to implementation and have experience scaling a concept
  • Experience with software development methodologies and practices (Agile, Scrum, etc.)
  • Experience in Data Analysis and advanced proficiency in Microsoft Office
  • Strong leadership behaviours with good people management skills and problem-solving skills
  • Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders
  • Must have an excellent ability to multi-task effectively working on several projects synchronously
  • Experience in rolling out initiatives that leverage multiplatform technologies
  • Willingness to travel nationally and internationally
  • Willingness to work a 3 shift model
  • Ability to perform the minimum required physical and mental requirements of the function.
  • Leadership behaviours as per LEAD

Outputs

  • Liaise directly with various client manufacturing plants worldwide to provide product and service support
  • Manage and coordinate system upgrades/bug fixes and support with product testing
  • Ensure to interpret business strategy and determine innovative solutions supporting strategy implementation
  • Design and model solutions for customer innovation and experience
  • Perform with innovation development groups to conduct insights as well as design outputs to their work
  • Manage and evaluate innovation pipeline assisting strategic decision-making and Go-to-Market process
  • Design, research, develop, analyse and suggest new concepts as well as strategies
  • Lead and direct different cross-functional programs and projects of varied sizes and types concurrently
  • Manage and attain customer expectations and ensure delivery to fulfil expectations
  • Coordinate all cross-functional activities, represent customers internally and collaborate with leaders in varied areas on allocation across projects and resource planning
  • Ensure to exercise decision-making and independent judgment while being aligned with customers and management
  • Promote innovations to support business requirements through activities that test, pilot and implement innovative concepts
  • Manage ideas from design stage through implementation
  • Roll out and analyse the effectiveness of initiatives that leverage multiplatform technologies
  • Initiate, develop and maintain a range of working relationships, within IT and from the business
  • Performing all outputs in compliance to the Company’s Integrity Codes & S.H.E.Q requirements and to perform delegated S.H.E.Q. tasks and duties & to inform superior about deviations

 Qualifications

  • Minimum NQF 7 – BSC/BCom/BTech in Information Technology or B. Eng. or relevant equivalent
  • Minimum of 5 years’ experience in IT/Manufacturing, or
  • At least 6 months participation on our Graduate Development Programme
  • General Azure knowledge

 

[ninja_form id=’1405′]