RESPONSIBILITIES
Improvement and adherence to After Sales Franchise Standards at Dealer Level
Optimize Customer Experience at Dealer Level
Profitable After Sales Department
Implementation and Maintenance of Global After Sales Operational Guidelines at Dealers
Implementation and Maintenance of minimum Environmental Standards at Dealers
Implementation of an agreed After Sales Training Plan for the development of all After Sales Staff
REQUIREMENTS
N5 / NQF 5 (240 credits – 8 level framework) qualification in Marketing or equivalent
PC Literacy: MS Excel & Word intermediate to advance level.
Good verbal and writing skills
Basic Financial Skills (Parts & Service)
Customer Handling Skills
Certified Service Advisor level 2 will be an advantage
Product and general automotive business knowledge – Parts & Service Management
Fundamentals of Supply Chain Principles and Inventory Management an advantage
Automotive Technical background would be an advantage
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